Data Deletion
Last updated 21 October 2026
The free trial comes first
Every account starts with 14 days free, with no card required. That exists so you can find out whether this works for you before any money changes hands — please use it properly rather than relying on a refund later.
Cancelling
Cancel whenever you like, from Settings or by emailing us. Your workspace stays active until the end of the period you have already paid for. There is no cancellation fee, no notice period and no minimum term.
Refunds
Monthly plans. If you cancel within 7 days of your first payment and have not imported a substantial lead database, we will refund that payment in full. After 7 days, the current month is not refundable, but you will not be billed again.
Six-month plans. Refundable in full within 14 days of purchase. After that we will refund the unused whole months, less the difference between the discount you received and the standard monthly rate for the months you used.
Always refundable. If the service was unavailable for an extended period through our fault, or you were charged in error or after cancelling, we refund it — no time limit and no argument.
What isn't refundable
Third-party costs we passed through at your request, such as telephony minutes bought from a provider. Custom onboarding or integration work already delivered. Periods where the account was suspended for breaching the terms.
How to request one
Email hello@thedigielevate.com from the address on the account, with the workspace name and what happened. We reply within two working days. Approved refunds go back to the original payment method, typically within 5–7 working days depending on your bank.
Before you go
Export your leads to CSV first — every field, including custom ones and attribution data. A closed workspace may be permanently deleted after 30 days, and we cannot recover it afterwards.
What this page is for
Meta requires every app that receives lead data to publish the steps for removing it. This is that page. It applies to DigiElevate Ads CRM and to any Facebook Page or ad account connected to it.
What we hold
When you connect a Facebook Page, we store the lead's answers to your Instant Form — typically name, phone number, email, city and whatever else your form asks — together with the campaign, ad set, ad and form the lead came from. We also store an access token for each connected Page and ad account. Nothing is shared with any third party, and nothing is used to build a profile of anyone outside the workspace that received the lead.
Delete one lead
Sign in, open Leads, open the lead, and use Delete. The lead and its notes, calls, tasks and form answers are removed immediately and permanently. This cannot be undone.
Disconnect a Page or ad account
Go to Lead Sources and deactivate the Meta source, or Ad Accounts and disconnect the account. We stop receiving new data at once and the stored access token is erased. Leads already in the CRM are kept, because they are your business records — delete them separately if you want them gone too.
Delete everything
Email hello@thedigielevate.com from the address on your account and ask for your workspace to be deleted. We remove the workspace and every lead, activity, task, note, custom field, uploaded file, access token and log belonging to it. We confirm by email when it is done, and we complete it within 30 days — usually the same week.
You can also revoke the app yourself at any time from Facebook → Settings → Business Integrations. That immediately stops all access; email us as well if you also want the stored data erased.
What we keep afterwards, and why
Deleting a workspace removes its data. We keep only what we are required to: invoices and payment records, for as long as tax law requires. These contain no lead data.
Automatic removal
Webhook and email logs are pruned automatically after 90 days. Ad performance figures hold no personal data at all — they are daily totals per campaign.
Questions about any of this? Email hello@thedigielevate.com. DigiElevate Ads CRM is an independent product and is not affiliated with or endorsed by Meta Platforms, Inc.